Why Is Furniture Delivery So Expensive?
La-Z-Boy Southeast | August 24, 2017
At La-Z-Boy Southeast, one of the most common questions we receive is, “Why is furniture delivery so expensive?” And it’s a great question.
When you spend a large amount of money on furniture, the idea of paying an extra $100 or more for delivery can seem ridiculous.
In this article, we take a look at your furniture delivery options and the costs associated with them.
What Is Full-Service Furniture Delivery?
Full-service furniture delivery means a truck is scheduled to arrive at your house, the furniture is unloaded/unboxed/assembled by our crew, then placed in your room exactly where you want it.
This is the top-of-the-line experience when it comes to furniture delivery options.
At La-Z-Boy Southeast, we offer full-service delivery with all of our furniture purchases. Our La-Z-Boy Certified Drivers will call you 1 hour before delivery, unload your furniture, and carry it to your room. Then they will assemble and move your furniture into place.
Our job isn’t done until you’re satisfied with the look of your room.
The reason this option costs extra is because the delivery costs are not included in the price of the furniture. When you pay for full-service delivery you’ll know:
- The exact time your furniture will be delivered. (Receive a call 1 hour before)
- Your furniture will be unboxed, put together, and placed in your room by professionals.
- Nothing will be left outside in the rain.
With free furniture delivery, all of these factors are up in the air.
The Trouble with Free Furniture Delivery
Companies like Amazon and Zappos have made free shipping very popular. These days, most people would balk at the idea of paying an extra $5 for shipping and handling.
Free furniture delivery is similar to buying a product off Amazon. When you opt for free shipping you’ll:
- Have an idea of the day your furniture will arrive. But not the exact time.
- Likely have to unbox, assemble, and lift your furniture on your own.
- Find your furniture in a box outside if you’re not home when it arrives.
Free shipping is the cheapest furniture delivery option. But you’re going to have to do some work putting it together, moving it to your room, and making sure you’re home when it arrives.
If you’re okay with doing all of this yourself, then free shipping can save you some money.
Common Complaints with Free Furniture Delivery
Wayfair is a popular online furniture company that offers free shipping. When you look up Wayfair’s consumer reviews, the most common complaint they receive is about their delivery service.
Paul of Marblehead, MA wrote this review on July 29, 2017:
“I recently placed two online orders with Wayfair Furniture. I saw exactly what I wanted and the company was nearby in Boston. What could go wrong. The information available when placing orders indicated that items would be shipped by a date that was only a few days away. Then their confirmation indicates that they will be shipped not to you but to some delivery service. The tracking is so vague you get nothing from that. I have tried to call but you can’t get customer service no matter how long you wait on the line. I have found no way to find out what is going on with the delivery. We have removed our old furniture and are waiting. I would never buy from these people again and would not recommend them to anyone. I can only HOPE we see the furniture arrives soon and it is of good quality.”
Kathy of Hammond, WI wrote this review on July 24, 2017:
“I ordered my daughter a futon mattress on June 13, 2017. Wayfair indicated it was shipped on June 15, 2017, at which time my credit card was charged. As of today’s date, July 24, 2017, the futon mattress is still not delivered. On July 18, 2017, I made a complaint to the Better Business Bureau, I received a response from Wayfair indicating there was a mix up with the shipping and it had been sitting in the warehouse. It was supposed to be delivered today between 1-5 p.m. and now they tried stating my daughter asked for a new delivery date. WRONG!! They never contacted her. After 45 minutes worth of phone calls, the mattress was never in the warehouse and now they are doing a “dock search” to try to locate it. This is the worst experience I have ever had with a company. Never order from Wayfair!”
Delilah of N. Las Vegas, NV wrote this review on July 22, 2017:
“I ordered a daybed for our patio from Wayfair. The local shipping company did not deliver as promised. The merchandise was never delivered to us. I called and requested a refund. I was told I had to wait 2-3 days until the merchandise was returned to Wayfair. It has been over a week and I have heard nothing from them. The merchandise never left the possession of their delivery carrier, yet they refuse to issue the refund. Also, they do not currently have enough customer service staff, so the choices are to wait 20+ minutes on hold to reach someone or send an email and hope to hear back in two days. Horrible.”
Common Complaints with Full-Service Delivery
At La-Z-Boy Southeast, the most common complaints our full-service delivery team receives have to do with the price of the service.
We understand paying for shipping and handling is becoming a thing of the past. Our management team has looked into providing free shipping on all furniture deliveries.
As of today, we can’t offer the same high-quality delivery experience and keep our furniture prices competitive. This is why we continue to charge for full service delivery.
In the future, a free shipping option may become available. But we will continue to offer full service delivery to all of our customers.
Once our customers understand why they’re asked to pay for full-service delivery, they usually have good things to say about their experience:
Karen wrote this review on July 7, 2017:
“The delivery guys were very careful about handling the furniture into the house. They placed the furniture where we asked for them to be placed in the room. And they were careful not to scratch the paint on the walls in my entry way, also careful not to scratch my hardwood floors. They were also very respectful to my husband and me in their speech and I really appreciated the respect they showed. These guys were great, they delivered great customer service. They should be compensated for their great customer service mannerisms.”
Angela wrote this review on July 11, 2017:
“Delivery Team called 1 hour ahead of time (as promised), they were pleasant, professional and arrived an hour after the call ahead.”
Ryan wrote this review on July 28, 2017:
From start to finish this was the best furniture buying experience we have ever experienced. And the delivery men… it was a very hot day, they were extremely polite, helpful and courteous. We will buy from this store again!”
Check Out These Additional Resources
Furniture delivery is a topic that comes up often in our stores. Shipping a large sofa or sectional is much more different than a small package from Amazon.
With full-service delivery, you’ll make sure your furniture arrives on-time, is fully assembled, and placed exactly where you want it inside your home.
You may like to take a look at these online resources before you shop:
- Guide: 3 Steps to Finding the Perfect Recliner
- The Complete Guide to DIY Living Room Interior Design
- La-Z-Boy vs Ashley Furniture: 7 Differences You Should Know
At La-Z-Boy Southeast, we’ll explain your delivery options and make sure you pick the option that’s best for you.
We would be happy to guide you through the process of furnishing your home at any of our locations in GA, NC, or SC.