Terms and Conditions

Rev. 03-15-2019

SPECIAL ORDERS: Items not in stock at time of purchase are SPECIAL ORDERS. Special Orders are not subject to Cancellation, Refund or Exchange. A 25% non-refundable deposit is required for a special-order purchase. The majority of Special Orders take approximately 30-45 days to arrive at our warehouse; however, shipment delays from manufacturer suppliers can detain an order for up to 16 weeks. Fabric, leather and wood delays are source dependent and can cause delays which are outside of LA-Z-BOY control. All special orders must be paid in full and scheduled for delivery within 30 days of merchandise being received into our warehouse.

Product image may differ from actual furniture item. LA-Z-BOY products are hand crafted and variations from standard dimensions and appearance can occur. Construction differences in upholstery covering (fabric and leather) can cause variances in dimensions and feel.

IN-STOCK ORDERS require at least 25% deposit on the original order date. For a sale to qualify for a zero-down payment, it must be approved for 100% financing and the contract must be submitted for the finance company to fund 25% of the order immediately. All stock orders must be paid in full and scheduled for delivery within 30 days of the original order date or within 30 days of the arrival of the last item if any item on the ticket was not ready for immediate delivery.

EXCHANGE OR REFUND of any regular priced IN-STOCK item will be honored within 7 days from possession. All returns must be in “new” condition (no smoke, pet odors, hair, soil, etc…). 7-day exchange or refund does not apply to special orders, clearance or “Hot Buys”. All purchases made by cash or check are refunded by check from our corporate office and can take 10-12 business days to process. All purchases made by third-party financing or credit card will be refunded to the finance company or credit card company; the applicable third-party would then be responsible for refunding customer.

CLEARANCE and HOT BUY ITEMS are SOLD “AS-IS” – ALL SALES FINAL – NO REFUND OR EXCHANGE, must be paid in full at time of purchase.

LAY-A-WAYS are available with a non-refundable 25% down payment. Remaining balances must be paid in 3 equal payments so the order is paid in full within 3 months of original order date and delivery must be scheduled within 4 months of original order date. All deposits and payments for a lay-a-way are non-refundable.

FINANCED SALES are financed through a third-party finance company, not through LA-Z-BOY. Any amount funded by the finance company will immediately trigger a payment cycle. Payments on funded deposit amounts will commence on a separate schedule within 20 days of the funding.

ALL UNPAID BALANCES must be paid in full before pickup or delivery can be scheduled.

DELIVERIES: LA-Z-BOY will coordinate the delivery date. Customers will receive a call the day before delivery informing them as to an approximate three (3) hour timeframe. Professional delivery service includes one-year in-home service at no charge for warranty related issues.

Delivery information is available from our delivery department at (980) 201-3340.

Sale must be paid in full before delivery can be scheduled.


We require a 48-hour notice if you want to reschedule or cancel delivery. A 10% restocking fee (not to exceed $200) will apply if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives at the agreed upon time frame.

PICKUP: Buyer assumes responsibility for merchandise damage or vehicle damage if their purchase is picked up from LA-Z-BOY. It is the buyer’s responsibility to provide tie downs, pads and personnel to load merchandise. Buyer is responsible for assuring load is secure and safe for transportation and takes full responsibility for safe transportation. Customers who elect to pick up their merchandise are not eligible for the free one-year in home inspection. Should any merchandise need service, customer shall either assume full responsibility for transportation to and from the LA-Z-BOY service center or pay for an in-home service visit. Pickup hours at the LA-Z-BOY service center are Monday – Friday, 9:00am until 2:00pm by appointment only and must be scheduled at least one day in advance. Call (980) 201-3340 to schedule a pickup appointment at 729 Paragon Way, Rock Hill, SC 29730.

STORAGE FEES: A $75 monthly storage fee will be added to all orders that have not been paid in full within 30 days of merchandise being received into our warehouse.

30-DAY PRICE-MATCH GUARANTEE: If within 30 days of purchase you find an identical item in new and good condition for a lower price from any local store (within a 50-mile radius of our store) or factory-authorized website (which delivers within a 50-mile radius of our store) LA-Z-BOY will match the price and refund the difference. Clearance and Hot Buy items do not apply.


From date of possession:

This policy and Exclusive Service Agreement will be honored by our LA-Z-BOY Furniture Galleries in Evans and Savannah/Hilton Head, Georgia, Asheville, Charlotte and Pineville, North Carolina and Lexington, Greenville, and Charleston, South Carolina.