5 Common Problems with Buying Furniture Online
La-Z-Boy Southeast | August 10, 2017
Buying furniture online is becoming a popular option for some people. This type of consumer is interested in quick results. But if you make the wrong decision for your room, you could be stuck with a costly mistake.
At La-Z-Boy Southeast, we have thousands of customers visit our stores because they can’t receive the same experience and customer service by shopping online.
In this article, we examine five common problems with buying furniture online.
Problem 1) Unable to “Try It Before You Buy It”
You know when you’re in a clothing store, and you touch the fabric to see how it feels? The same thing happens at furniture stores.
Shopping in-store lets you feel the fabric and take a seat to test out the comfort level of the furniture. You’re also able to see if your back, legs, and neck are supported.
You can’t sit on or feel furniture before you buy it online.
So, you’ll have to buy it, wait for it to arrive, then return it if you don’t like it. Most companies will make you pay for return shipping too.
Problem 2) Can’t Deal with a Real Person
When you walk into a furniture store, you’ll be greeted by a friendly sales consultant who is happy and ready to help. This person will be your point-of-contact for the store. And they’ll likely give you a business card with their contact information.
If a problem arises and you need to change or fix something, you can contact the person you dealt with at the store. Give them a call or send them an email and they’ll be able to handle your situation.
When you buy furniture online, you’ll have to deal with the company’s customer service department to resolve any issues with your purchase.
Most customer service departments have a phone number and email address you can contact. But both of these are usually hard to get in-touch with.
Online furniture companies keep their prices low by saving money on customer service.
Problem 3) Miss Out on Available Options
While shopping for furniture in-store, you’ll be able to learn about all of the options you can add to your order. These options include stain-resistant fabric, heat/massage, and more.
It’s easy to miss all of the available options when shopping online. You’ll likely only see the most popular items because those are what’s pushed to the front.
You can make sure you see the full selection of furniture and their available options by visiting the store.
Problem 4) Lack of Design Inspiration
When you walk around a furniture store, you’ll notice the furniture is set up as if it were in a small room. This gives you an idea of how the furniture will look in your home.
You’ll also notice the furniture is stylishly accessorized. These displays can give you inspiration for styling your home. Plus if you see an accessory you like, it’s usually for sale.
Most of the furniture pictures online show the piece by itself on a white background. So you can see exactly what you’re buying.
Problem 5) Receive Guidance From an Interior Designer
Furnishing your home can be an intimidating process. You’ll have to make many different decisions regarding style, color, and function. And you may not know if what you’re buying is the right fit for your room.
Consulting with an interior designer helps you plan out your home design based around your life, style, and budget. This makes sure you pick the items that meet your needs best.
At La-Z-Boy Southeast, we offer our customers access to a degreed interior designer for free. To get started with the Interior Design Program you’ll meet with your interior designer in-store for your initial consultation.
Having an interior designer walk you through the process takes away a lot of stress. You’ll be able to ask questions and feel comfortable with any purchases you make.
When you shop online, you’re most likely on your own.
Before You Visit the Store…
Shopping for furniture in-store comes with some major benefits. You’ll be able to try before you buy, ask questions, and receive better customer service than online retailers.
Visiting the store lets you see the full selection of furniture and all of their available options. And the stylish displays will give you design inspiration for your home.
You may like to take a look at these online resources before you visit the store:
- Guide: 3 Steps to Finding the Perfect Recliner
- Does La-Z-Boy Really Offer Free In-Home Design Services?
- La-Z-Boy vs Ashley Furniture: 7 Differences You Should Know
At La-Z-Boy Southeast, we would be happy to guide you through the process of furnishing your home at any of our locations in GA, NC, or SC.